Welp, about 3 days into using Media Temple’s new (gs) system to host this blog, I’ve hit some fairly significant down-time. Wow, not a good showing at all. I mean, isn’t that the point of the entire grid-server concept? Aren’t we supposed to be highly redundant and not dependent on any single piece of hardware?
Looks like that’s not the case, according to the incident details. Apparently a single faulty storage system was able to bring my site down, along with who knows how many others…
I’ve heard so many great things about Media Temple, and I’m just going to assume that this is a settling-in issue with a brand new service. I only hope that they don’t prove me wrong…
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The nov 30th “maintenance” was supposed to be 1.5 hours, then they changed it to 6 and now “they don’t know” I am seriously pissed at these guys. I wasted over a hundred dollars in PPC clicks going to a site that isn’t there.
This massive outage is unacceptable I am definetly moving my servers elsewhere…
@John – I feel your pain. They were supposed to be done at 3 a.m. so I woke up at 3:15 nothing, 5…nothing, 6, 7, 8 still nothing. It’s now 8:45 on the West Coast and clients are already calling me asking whats going on with their sites and emails on a Saturday.
I’m looking at other hosting possibilities as well.
We all know I’m the last one to be understanding about downtime, particularly when it comes to Media Temple’s supposedly superior grid service, but this time I at least understand their pain. It’s never pleasant when routine maintenance takes a bad turn and stretches on endlessly.
Just remember, this time it wasn’t their fault: it was actually one of their storage vendors. They couldn’t have foreseen these problems coming. Sure it doesn’t make any difference: downtime is downtime, regardless, but try to give them a little leeway in this case. At least they were communicative about the problem and didn’t just ignore their customers while they were busy working on a solution.
Chris I understand that it might not have been their fault. But when you charge top dollar for the best service, it is their fault. Their grid service is about 5-7x more expensive then other entry level hosting plans. I want to pay top dollar for service that is impeccable. I want to pay top dollar for service that is better then all others. I’m payin’ but I ain’t gettin’.