Plesk Backup Error: Specified File Is Not Accessible

After upgrading my Plesk install past 8.1.1, I encountered a problem with the builtin backup utility. When attempting to create a new backup (either locally or to an FTP repository), I would almost instantly be handed back the error:

Unable to create backup session: Specified file is not accessible

I googled around and found a couple of results, including a support forum that actually had the answer to my problem burried back on the second page.

For whatever reason, Plesk loses the ability to write to its temporary directory, where all backups are held until they are completed (even for FTP destinations). I was easily able to solve this problem by (as root):

chown -R psaadm:psaadm /var/lib/psa/dumps

Note that the original author of the suggestion I used said to chmod 777 the files, but this proved to be unnecessary. I saw that the parent directory was owned by psaadm, and it just made sense that the dumps directory would need to be as well.

In any case, it worked for me. Hope this helps someone…

October 8, 2007 at 12:13pm | 27 Comments
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27 Comments so far

  1. peter, on January 16, 2008 at 5:19am, said:

    thanks, i have a dedicated server from a company called Strato, and have the same problem. But with your help i solve the problem.

    Edit Comment

  2. Geoffroy, on January 19, 2008 at 3:32am, said:

    You are my hero…

    Thank you a lot!

    Edit Comment

  3. Foster, on January 25, 2008 at 11:40am, said:

    Thank you for your help that worked GREAT!

    Edit Comment

  4. Daniel, on February 5, 2008 at 3:17pm, said:

    Thank you very much. I can confirm this fixes 8.3.0 installations.

    Dan

    Edit Comment

  5. Adam, on February 27, 2008 at 12:56pm, said:

    Thank You!

    Edit Comment

  6. Johannes, on March 11, 2008 at 2:38am, said:

    Hi,
    i need to set chmod 777. the folders already were owned bypsaadm.
    But now it works too!

    thx
    Joe

    Edit Comment

  7. Peter, on March 15, 2008 at 4:06pm, said:

    Excellent. Thanks for the fix.

    Not sure I’m liking Plesk.

    Edit Comment

  8. Jon, on March 17, 2008 at 3:28am, said:

    Thank you very much ! This info was very very useful ! :)

    Edit Comment

  9. George, on April 4, 2008 at 1:09pm, said:

    I have the same issue but not after the upgrade. Backup works fine until I actually restore one of previous backup copies. It looks like after restoring domain from backup, Plesk screws up a lot with ownership. I first thought that it’s my server to blame but after reading this post I experimented a bit and figured out that that’s ownership issue. When I look at permissions they are fine, same as before the back ud. But ownership is completely messed up.

    Edit Comment

  10. Marcelo, on April 5, 2008 at 6:07pm, said:

    Thanks very much!:D

    Edit Comment

  11. webdesign, on April 8, 2008 at 1:18am, said:

    Thx bro ! this was the first post i read and i worked right away !! thx for the support

    Edit Comment

  12. chromos, on April 15, 2008 at 12:27am, said:

    Thx!! This solved my probs too. For me it just works with set chmod 777, after the chown command.

    Thanks for your help.

    Edit Comment

  13. Marc, on May 12, 2008 at 2:38pm, said:

    It worked for me on Plesk 8.4.0

    Thank you so much. You made my day. Just wonderful.

    Cheers.

    Edit Comment

  14. tn, on June 10, 2008 at 11:07pm, said:

    thank you!

    from Tokyo,Japan

    Edit Comment

  15. ned, on July 20, 2008 at 2:57am, said:

    You rock man!!!!!!!

    Edit Comment

  16. chris, on July 25, 2008 at 12:34am, said:

    THANKS SO MUCH LIFESAVER. It certainly helped me :)

    Edit Comment

  17. ralph, on August 6, 2008 at 10:32pm, said:

    yeah, same problem with new installed 8.6 and restored backups. But setting correct owner was the hit! Thx a lot

    Edit Comment

  18. tom, on August 12, 2008 at 10:29pm, said:

    same problem with new installed 8.6 and restored backups…
    chmod 777 don’t work… your fix work!
    thank you!

    Edit Comment

  19. Jason, on August 27, 2008 at 2:04am, said:

    Thank you! In my case, the permissions were wrong and the ownership was wrong. Set to 755, and ran the recursive chown and everything is good again!

    Edit Comment

  20. David, on August 30, 2008 at 12:08pm, said:

    Hiii !!!!
    Thanks very much !!!!!!

    You are the kind of people that makes this live better !!!!!

    :D

    Edit Comment

  21. FJurado, on September 12, 2008 at 7:19am, said:

    Thanks, I had that problem when I update at Fedora 7 and Ples 8.6.0, but now it’s all ok.

    Edit Comment

  22. Raphael Neve, on October 3, 2008 at 10:50pm, said:

    Thanks a lot, this solved the problem right away !

    Edit Comment

  23. Adam, on November 7, 2008 at 8:24am, said:

    thank you from poland!!!

    Edit Comment

  24. Frederico, on December 22, 2008 at 6:39am, said:

    Thank you very much!

    Edit Comment

  25. daniele, on December 30, 2008 at 6:34am, said:

    thank you so much!! :)

    Edit Comment

  26. Andreas, on January 8, 2009 at 3:19am, said:

    For my updated 8.6.0 this was the answer. Thank you very much!

    Edit Comment

  27. Temi, on March 4, 2009 at 3:23pm, said:

    1 more THANK YOU

    Edit Comment

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